CUSTOMER SATISFACTION • TEXAS RETAIL STANDARDS

Refund & Returns Policy

Standard Return Window: 30 Days from Delivery | Austin, Texas Dispatch Center

---

At Batch & Loom, your delight in our artisanal apparel and home textiles is our highest priority. We recognize that ordering handcrafted garments online requires confidence in fit and fabric. In compliance with Texas commercial consumer standards and the Texas Deceptive Trade Practices – Consumer Protection Act (DTPA), we offer a transparent, fair, and straightforward 30-day return and exchange policy.

1. 30-Day Return & Exchange Window

You have thirty (30) calendar days from the date your package was confirmed as delivered by the carrier (USPS, UPS, or FedEx) to initiate a return for a refund or an exchange.

2. Eligible Merchandise Conditions

To qualify for a full refund or exchange, returned items must satisfy the following condition criteria:

• Original Unworn Condition: Items must be completely unworn, unwashed, unaltered, and free from perfume, makeup smudges, deodorant marks, pet hair, or smoke odor.
• Original Packaging & Tags: Garments must have all original Batch & Loom brand tags and security ribbons securely attached.
• Accessories & Clutches: Must include all dust bags, detachable chain straps, and protective padding.
• Home Textiles & Slipcovers: Must be in clean, unwashed, pet-free original packaging.

3. Handcrafted & Loom Weave Authenticity Notice

Because our pieces are produced in small artisanal batches with natural fibers (such as 100% woven cotton, slub gauze, and handloom silks):

• Subtle irregularities in weave texture, natural cotton slubs, organic dye shade variations, and hand-embroidered motifs are the celebrated signatures of authentic artisan production.
• These natural variations are not considered manufacturing defects. However, if you are ever dissatisfied with how a specific garment fits or looks, our 30-day return window applies fully.

4. Non-Returnable & Final Sale Items

In accordance with Texas retail guidelines and health standards, the following items cannot be returned or refunded:

• Gift cards and digital store credits.
• Custom-tailored or bespoke garments altered at the customer’s request.
• Items explicitly marked as “Final Sale” or “Clearance Archive” at the time of purchase.

5. How to Initiate a Return (Step-by-Step)

1. Request Return: Email our dedicated concierge at returns@batchandloom.store with your Order ID (e.g., “BL-1042”) and the reason for return.
2. Prepaid Label Generated: Within 12 business hours, our team will provide a prepaid domestic shipping return label (USPS or UPS).
3. Package Securely: Place the items in their original protective packaging and attach the prepaid label.
4. Drop Off: Hand the parcel to any authorized USPS post office, UPS drop-box, or carrier location.

6. Return Shipping Fees & Restocking

• Exchanges or Store Credit: Return shipping is 100% COMPLIMENTARY. We cover the return label cost and ship your exchange item free of charge.
• Refunds to Original Payment Method: A flat return shipping fee of $7.00 USD is deducted from your refund amount to cover return carrier transit.
• No Restocking Fees: Batch & Loom never charges arbitrary restocking or handling fees.

7. Inspection & Refund Processing Timeline

Once your returned package arrives at our central Austin, Texas atelier:

• Our inspection team inspects the items within two (2) to three (3) business days of receipt.
• Upon approval, a refund is automatically credited back to your original payment method (Credit Card, PayPal, or Bank Transfer).
• Depending on your banking institution or card issuer, refunds generally post to your account statement within three (3) to five (5) business days.
• Sales tax paid on returned items (including Texas State 6.25% and local municipal taxes) will be refunded in full.

8. Damaged, Defective, or Incorrect Items

If your package arrives with shipping damage or you discover a manufacturing defect, please notify us within seven (7) days of delivery at support@batchandloom.store with clear photos of the issue. We will immediately issue a complimentary prepaid return label and dispatch an expedited replacement or issue a 100% full refund including all original shipping fees.

9. Contact Returns Concierge

Batch & Loom LLC — Returns Processing Center
1104 S Congress Ave, Suite 200
Austin, TX 78704
Email: returns@batchandloom.store
Customer Care Phone: (512) 555-LOOM (5666)