LEGAL COMPLIANCE • STATE OF TEXAS
Privacy Policy
Effective Date: January 1, 2026 | Last Updated: October 2026
Welcome to Batch & Loom (“we,” “our,” “us,” or “Company”), operated by Batch & Loom LLC, an entity organized and existing under the laws of the State of Texas with its principal studio at 1104 S Congress Ave, Suite 200, Austin, TX 78704. We are committed to safeguarding your privacy and ensuring transparency regarding how your personal information is collected, utilized, and protected.
This Privacy Policy specifically describes our practices in compliance with applicable United States federal law and the Texas Data Privacy and Security Act (TDPSA), codified at Texas Business and Commerce Code Chapter 541 (Tex. Bus. & Com. Code Ann. § 541.001 et seq.), as well as applicable guidelines issued by the Office of the Texas Attorney General.
1. Scope of This Policy
This Privacy Policy applies to personal data collected through our website (batchandloom.store), mobile platforms, email communications, and direct interactions with our Austin studio. Under the TDPSA, “consumer” means an individual who is a resident of the State of Texas acting only in an individual or household context, and does not include an individual acting in a commercial or employment context.
2. Categories of Personal Data We Collect
Depending on your interaction with Batch & Loom, we collect the following categories of personal data:
- Identifiers & Contact Information: Your full name, shipping and billing addresses, email address, and telephone number provided during checkout or customer concierge inquiries.
- Commercial & Transaction Data: Records of products viewed, added to cart, purchased, exchanged, or returned, order amounts, and payment transaction references. Note: All credit card processing is conducted via secure, PCI-DSS Level 1 certified third-party payment gateways. Batch & Loom does not retain complete payment card numbers or CVV codes on its servers.
- Internet, Device & Network Activity: Internet Protocol (IP) address, browser type and version, device identifiers, operating system, pages visited, time spent on pages, referral URLs, and cookie identifiers.
- Approximate Geolocation Data: Non-precise geolocation derived from your IP address, utilized solely for calculating accurate Texas state, city, and county sales tax, regional shipping estimates, and fraud prevention.
- Voluntary Communications: Inquiries, feedback, size requests, reviews, or correspondence submitted through our contact forms or email channels.
3. Notice Regarding Sensitive Personal Data
In strict accordance with Tex. Bus. & Com. Code § 541.101, Batch & Loom does not collect, process, or sell sensitive personal data—such as biometric data, genetic information, racial or ethnic origin, religious beliefs, mental or physical health diagnoses, citizenship status, or precise geolocation coordinates—without obtaining your prior explicit consent.
4. Purposes for Processing Personal Data
We process your personal data only for lawful, legitimate business purposes directly compatible with our e-commerce operations:
- Order Fulfillment & Customer Care: Processing payments, packaging small-batch orders in our Austin atelier, delivering packages via shipping carriers, and facilitating customer returns or exchanges.
- Tax & Legal Compliance: Calculating, collecting, and remitting mandatory Texas State and Local Sales and Use Tax in compliance with the **Texas Comptroller of Public Accounts** and federal commercial statutes.
- Store Security & Fraud Mitigation: Detecting unauthorized checkout attempts, verifying billing credentials, and safeguarding website infrastructure.
- Marketing & Community Updates: Sending new collection announcements, artisan trunk show invitations, and discount notices (only where you have opted in; you may unsubscribe at any time).
5. Sharing and Disclosure of Personal Data
Batch & Loom does not trade or rent your personal data to data brokers. We share personal data strictly with trusted service providers bound by contractual confidentiality and security duties:
- Logistics & Delivery Partners: USPS, UPS, and FedEx to deliver your physical goods.
- Payment Processors: Stripe, PayPal, or authorized merchant banks to securely process transactions.
- Tax Calculation Services: Automated calculation software to determine correct Texas and municipal tax jurisdictions.
- Legal & Law Enforcement Authorities: Only when strictly required by a valid subpoena, court order, or applicable Texas or federal law.
Notice on Sale of Data: Batch & Loom does not sell personal data for monetary consideration. Under the TDPSA definition of “sale” (which includes exchanges for other valuable consideration), if any web tracking constitutes a sale or targeted advertising, you possess an unconditional right to opt out as detailed below.
6. Your Texas Consumer Privacy Rights (TDPSA Chapter 541)
If you are a resident of the State of Texas, the **Texas Data Privacy and Security Act** grants you the following statutory rights regarding your personal data:
- Right of Confirmation & Access (Tex. Bus. & Com. Code § 541.051(b)(1)): You have the right to confirm whether Batch & Loom is processing your personal data and to access such personal data.
- Right to Correct (Tex. Bus. & Com. Code § 541.051(b)(2)): You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.
- Right to Delete (Tex. Bus. & Com. Code § 541.051(b)(3)): You have the right to delete personal data provided by or obtained about you.
- Right to Data Portability (Tex. Bus. & Com. Code § 541.051(b)(4)): If personal data is available in a digital format, you have the right to obtain a portable, readily usable copy allowing you to transmit it to another entity without hindrance.
- Right to Opt-Out (Tex. Bus. & Com. Code § 541.051(b)(5)): You have the right to opt out of the processing of your personal data for:
- Targeted advertising;
- The sale of personal data; or
- Profiling in furtherance of decisions that produce legal or similarly significant effects.
- Right to Non-Discrimination (Tex. Bus. & Com. Code § 541.054): We will never discriminate against you, deny you goods, charge different prices, or alter service quality because you exercised any of your rights under the TDPSA.
7. How to Exercise Your Texas Consumer Rights
To exercise any of the rights enumerated above, please submit an authenticated request to our dedicated privacy concierge:
- By Email: privacy@batchandloom.store (Subject line: “TDPSA Consumer Rights Request”)
- By Postal Mail: Batch & Loom LLC, Attn: Privacy Compliance Officer, 1104 S Congress Ave, Suite 200, Austin, TX 78704
- By Phone: (512) 555-LOOM (5666)
Response Timeline: In accordance with Texas law, we will respond to your authenticated request without undue delay and at least within forty-five (45) calendar days of receipt. If reasonably necessary, this period may be extended once by an additional 45 days, in which case we will notify you within the initial period along with the explanation for the delay.
8. Texas Consumer Appeals Process (Tex. Bus. & Com. Code § 541.055)
If Batch & Loom declines to take action regarding your consumer rights request, we will notify you within forty-five (45) days of the reason for our decision and provide instructions on how to appeal.
You have the right to submit an appeal within sixty (60) calendar days of receiving our refusal by emailing appeals@batchandloom.store. Within sixty (60) days of receiving your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
If your appeal is denied or you believe your privacy rights under Texas law have been violated, you may file a complaint with the Office of the Texas Attorney General, Consumer Protection Division:
- Online Complaint Form: texasattorneygeneral.gov/consumer-protection
- Consumer Protection Hotline: 1-800-621-0508
- Mailing Address: Office of the Attorney General, Consumer Protection Division, PO Box 12548, Austin, TX 78711-2548
9. Cookies and Universal Opt-Out Mechanisms
Our website uses necessary session cookies to maintain your shopping cart and preferences. We also recognize opt-out preference signals sent by universal opt-out mechanisms (such as the Global Privacy Control, GPC). When detected, we automatically treat such signals as a valid request to opt out of targeted advertising and commercial data sharing for that browser.
10. Children’s Privacy
Our store is intended for adult consumers and does not knowingly solicit or collect personal information from individuals under the age of thirteen (13), in compliance with the federal Children’s Online Privacy Protection Act (COPPA) and Texas privacy statutes.
11. Data Security & Retention
We implement appropriate technical, administrative, and physical security measures—including TLS/SSL transport layer encryption and role-based access restrictions—to protect personal data against unauthorized disclosure, alteration, or destruction. Personal data is retained only for as long as necessary to fulfill the purposes set forth herein or to satisfy statutory accounting and tax retention periods under Texas state law.
12. Contact Our Privacy Officer
If you have any questions, comments, or concerns regarding our privacy practices or Texas statutory compliance, please reach out directly:
Batch & Loom LLC
Attn: Legal & Privacy Compliance
1104 S Congress Ave, Suite 200
Austin, TX 78704
Email: privacy@batchandloom.store
Direct Phone: (512) 555-LOOM (5666)